360 hand in hand Beijing industrial and commercial construction and 12315 green channel
On March 12, the Beijing Municipal Administration for industry and Commerce Bureau awarded “qihoo 360 ‘s” green channel units and quickly resolve consumer disputes formally. Award ceremony held at headquarters of the 360, and thus the safety of the nation’s largest Internet company officially joined the “green channel”, marking the Internet companies will work to standardize processes, and consciously safeguard networks consumer rights, provide Internet consumers with better services and protection.
Beijing Municipal Administration for industry and Commerce consumer disputes are quickly resolved Greenway (hereinafter referred to as the green channel) is under the supervision and guidance of the Administrative Department for industry and commerce, with a strong awareness of consumer rights and interests protection of the enterprises and other social organizations, in accordance with the laws, regulations and related systems, active working mechanism of settlement of consumer disputes with consumers. The “green channel” based on strengthening enterprise’s responsibility for consumer protection awareness, focus more on self-discipline of enterprises increased core is to encourage enterprises to improve product quality and service source, reducing consumer disputes.
It is understood that as an innovative act of protecting network consumer rights, the Beijing Municipal Administration for industry and commerce on the 360 strict conditions for joining members green channel approval. Special clear has members units must has perfect of consumption disputes reconciliation and the consumption activist self-discipline system, equipped with full-time consumption disputes reconciliation personnel, can active tie business sector of consumption disputes mediation work; while, must provides network merchandise and the service trading of e-commerce website customer service mailbox provides 7*24 hours, and website artificial customer service and the rates communications online customer service at least 5*8 hours accept consumers complaints, website non-work time of customer complaints response time not over 24 hours.
“The responsibility to protect consumers ‘ rights and interests requires community share the responsibility, corporate social responsibility is to play to their own advantages of the Internet, provides consumer guidance and protection for Internet users. “The Beijing Municipal industry and Commerce Bureau official said at the awarding ceremony,” 360, as the safety of the nation’s largest Internet company, adding 12315 Greenway is the response of the new consumer protection law effective. Next joint consumer complaint Center will work closely with the 360, 360 in the Internet and mobile technology, provide consumer guidance and services for Internet users. ”
As “green channel” new members, 360 aspects said will from four a aspects for network consumption controversy fast solution provides support: a is unified disposal channel, accepted consumption complaints, on received business sector of complaints implemented unified accepted, and unified solution, and unified feedback, effective upgrade 12315 complaints of disposal efficiency, maximum protection consumers lawful rights and interests of; II is established working, specification processing process, strictly according to green channel standard requirements, do specialist designed gang, and day sign, and two a days within completed mediation And third, analysis of historical data, establishing general standards; four are making cases, improved manufacturer work, writing case, prompting manufacturers to improve internal defects, vulnerabilities, and disposed of by the ex post to ex ante regulation changes, effectively reducing the number of similar complaints.