Yi Nuo instrument pilot fiber Fusion award network operation and maintenance customer satisfaction and brand
In December 2014, was held in Beijing “the 2014 annual meeting of China communication network operation and maintenance services.” The purpose of the event is to promote the enterprise communication network operation and maintenance services to establish a user-centric management philosophy, so as to further improve the performance of professional services, and competitiveness in the market. It can be said that user experience is the first productive force, while Novo instrument long ago realised that to establish a user-centric approach, innovative service users appreciated over the years. In this event, Novo instrument (Shanghai) Ltd was awarded “2013-2014 communication network operation and maintenance service user satisfaction enterprise” award.
Figure 1 Exchange field
Figure 2 awards
This meeting, Novo instruments latest View series optical fiber fusion splicer, attracting a large number of operations the company’s eye. View optical fiber fusion splicer quick experience, better suited to the display of the actual maintenance work quickly complete construction, maintenance, and repair of actual needs. Meanwhile, comfortable interface, touch sensitive control system, great battery life, are praised by the on-site customer, new experiences and PFP price/performance, more sought after by many operating engineering company.
Classic Yi Nuo 4S service, is the main factor received awards. For nearly two years, Novo instrument user groups, service cart footprints all over the North and South. Four quarters, 4S service visited Qinghai, Gansu, Sichuan and Yunnan provinces and the Guangxi region, at the approach of the year customer satisfaction feedback. In the services field, we offer welding machine cleaning and maintenance services, more details to inform maintenance personnel maintain the importance of customer service really gratifying coming from afar, have expressed their willingness to continue cooperation with the Novo brand, and constantly improve the technical service and equipment protection system, in place of service and sincere communication to establish a bond of trust with our customers.
Figure 3 customers watch the instrument operation
Figure 4 communication with customer’s site
The beginning of this century, in the Internet under the economic dynamism, optical communication industry there has been explosive growth, from a long-term perspective, optical fiber and cable market is very broad prospects for development. Fibre from the backbone network has expanded to now access networks, metropolitan area networks to customer premises network extending, be tremendous growth in the market. Because the network has a strong vitality, and information and networking skills development is the primary engine of social progress, so make full use of the existing equipment and skills and improving its cable cable construction and maintenance, service features, is to promote the development of the telecommunications industry. Yi Nuo instrument will always focus on customers needs, with quality as the Foundation, in product design and service concepts to synchronize efforts dealing with research on the changes of the times and